Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:

1. Store / Online Store – the online sales platform operated by the Seller, available at LoomRoom Magdalena Kozioł, 3 Maja 47, 17-200 Hajnówka, through which the Customer may enter into Agreements concerning Products or Workshops.

2. Seller – Magdalena Kozioł, conducting sole proprietorship business under the name LoomRoom Magdalena Kozioł, entered in the Central Registration and Information on Business (CEIDG), Tax ID (NIP): 6852096850, REGON: 36208277600000, who, via the Store, sells Products and organizes Workshops.

3. Customer –
   a) a natural person with full legal capacity,
   b) a natural person who is at least 13 years of age and has limited legal capacity, provided that consent of their legal representative has been obtained,
   c) a legal person or an organizational unit without legal personality to which legal capacity is granted by law –
   who uses the Store and enters into an Agreement with the Seller.
   Agreements concluded through the Store are, as a rule, agreements commonly entered into in minor everyday matters.

4. Consumer – a natural person entering into an Agreement with the Seller through the Store for purposes not directly related to their business or professional activity.

5. Entrepreneur with Consumer Rights – a natural person entering into an Agreement through the Store directly related to their business activity, where it follows from the content of that Agreement that it is not of a professional nature for that person, in particular as resulting from the subject of their business activity disclosed in CEIDG.
   To the extent that these Terms and Conditions do not distinguish between such entities, their provisions apply both to Consumers and Entrepreneurs with Consumer Rights.

6. Product – a good or service offered in the Store, including:
   a) Physical Product – a movable item constituting the subject of a Sales Agreement,
   b) Digital Product – digital content not supplied on a tangible medium (e.g. PDF files), delivered electronically.

7. Workshops / Event – an educational event of a creative nature, organized by the Seller in on-site form, the detailed terms of which (date, location, scope) are described in the Store.

8. Order Form – an electronic service available in the Store, enabling the Customer to place an Order, in particular by adding Products or Workshops to the Cart and choosing the payment method and, in the case of Physical Products, the delivery method.

9. Cart – the element of the Store in which the Products or Workshops selected by the Customer are visible and in which the Customer may modify the Order details, including the quantity and type of Products.

10. Order – a declaration of intent made by the Customer via the Store, expressing the direct intention to conclude an Agreement and specifying in particular the Product or Workshops, the Price, and the Customer data necessary for concluding and performing the Agreement. Each Order constitutes an offer to conclude an Agreement.

11. Agreement – a distance contract concluded between the Customer and the Seller via the Store, including in particular:
    a) a Sales Agreement for a Physical Product,
    b) an agreement for the supply of a Digital Product,
    c) an agreement for participation in Workshops.

12. Sales Agreement – a sales agreement within the meaning of the provisions of the Polish Civil Code, concluded between the Seller and the Customer using means of distance communication, after the Seller has accepted the Order.

13. Price – the gross price (including applicable taxes) due to the Seller for a Product or participation in Workshops, excluding delivery costs unless otherwise indicated in the description.

14. Business Day – a day from Monday to Friday, excluding public holidays in the territory of the Republic of Poland.

15. Proof of Purchase – a document confirming the conclusion of the Agreement, in particular a receipt, invoice, payment confirmation, or confirmation of Order fulfillment.

16. Civil Code – the Act of 23 April 1964 – the Civil Code.

17. Consumer Rights Act – the Act of 30 May 2014 on Consumer Rights.

18. Act on Providing Services by Electronic Means – the Act of 18 July 2002 on Providing Services by Electronic Means.

§ 1. General Provisions

1. The LoomRoom online store, available at www.loomroom.pl, is operated by Magdalena Kozioł, conducting sole proprietorship business under the name LoomRoom Magdalena Kozioł, entered in the Central Registration and Information on Business (CEIDG), Tax ID (NIP): 6852096850, REGON: 36208277600000, business address: 3 Maja 47, 17-200 Hajnówka, e-mail address: hello@loomroom.pl, hereinafter referred to as the “Seller”.

2. These Terms and Conditions set out in particular:
   a) the rules for using the Online Store,
   b) the conditions and procedure for placing Orders through the Store,
   c) the rules for concluding Sales Agreements for Physical Products, agreements for the supply of Digital Products, and agreements for participation in on-site Workshops,
   d) the rights and obligations of the Customer and the Seller,
   e) the complaint procedure and the rules for withdrawal from the Agreement.

3. With regard to services provided electronically, these Terms and Conditions constitute the terms and conditions referred to in Article 8 of the Act of 18 July 2002 on Providing Services by Electronic Means.

4. These Terms and Conditions are addressed to all Store Customers, including Consumers, Entrepreneurs, and Entrepreneurs with Consumer Rights, subject to provisions that expressly apply only to a specific category of Customers.

5. Acceptance of these Terms and Conditions is voluntary, but necessary in order to place an Order and conclude an Agreement. The Customer is obliged to read these Terms and Conditions before making a purchase.

6. Sales are carried out on the basis of the Terms and Conditions in force at the time the Order is placed. Every Customer is obliged to comply with these Terms and Conditions.

7. These Terms and Conditions are available free of charge on the Store’s website in a way that allows them to be obtained, reproduced, and recorded, in particular by downloading and printing them.

8. Information presented in the Store, in particular descriptions of Products and Workshops, their prices, and other terms of sale, do not constitute an offer within the meaning of Article 66 of the Civil Code, but an invitation to enter into an agreement within the meaning of Article 71 of the Civil Code. Placing an Order by the Customer constitutes an offer to conclude an Agreement on the terms specified in these Terms and Conditions and in the description of the relevant Product or Workshops.

9. Products offered in the Store may be handmade using natural materials or traditional craft techniques. Therefore, slight differences in color, texture, or detail of the Products compared to the photographs displayed in the Store may occur, also as a result of the individual screen settings of the Customer’s device. Such features do not constitute a defect in the Product.

10. All content placed in the Store, including photographs, descriptions, patterns, graphics, and digital materials, is the property of the Seller or has been used under appropriate licenses and is protected under the Act of 4 February 1994 on Copyright and Related Rights.

11. Use of the Online Store is possible provided that the Customer has a device with Internet access, an up-to-date web browser, and an active e-mail account. Detailed technical requirements may be indicated on the Store’s website.

§ 2. Obligations of the Parties

1. Through the Online Store, the Seller provides Customers with the following services free of charge:
   a) enabling the placement of Orders and the conclusion of Sales Agreements for Physical Products, agreements for the supply of Digital Products, and agreements for participation in Workshops, in accordance with these Terms and Conditions,
   b) enabling browsing of content, descriptions of Products, Workshops, and other materials made available in the Store,
   c) presenting Customers with marketing content related to the Seller’s activity, including information about new products and offers,
   d) providing the Newsletter service – if the Customer has given separate, voluntary consent.

2. The Seller undertakes to provide services in accordance with applicable law, these Terms and Conditions, and with due diligence, taking into account the professional nature of the business conducted.

3. In particular, the Customer is obliged to:
   a) provide only true, current, and complete data in the forms made available in the Store,
   b) promptly update their data, including personal data, if it changes,
   c) use the Store’s services and functionalities in a manner consistent with the law, these Terms and Conditions, and principles of social coexistence,
   d) pay the Price and any other costs arising from the concluded Agreement on time,
   e) collect Products ordered using the selected delivery method or cash-on-delivery payment method on time,
   f) refrain from actions consisting in particular in sending or posting unsolicited commercial information (spam) in the Online Store,
   g) not post or transmit unlawful content, content violating legal provisions, personal rights of third parties, copyrights, or other protected rights,
   h) not modify content made available or published by the Seller without authorization.

4. The Customer bears full responsibility for the consequences of breaching the obligations set out in these Terms and Conditions, including for damage caused to the Seller or third parties.

5. In order to ensure the security of communication and personal data transmission, the Store uses appropriate technical and organizational measures adequate to the level of risk, in particular measures preventing unauthorized persons from obtaining or modifying data.

§ 3. Rules for Placing Orders and Concluding Agreements

1. A condition for placing an Order and concluding an Agreement through the Store is reading and accepting these Terms and Conditions. By placing an Order, the Customer confirms that they have read these Terms and Conditions and undertake to comply with them.

2. Orders in the Store may be placed 7 days a week, 24 hours a day, via the Order Form available on the Store’s website, and in cases indicated by the Seller – also electronically (by e-mail).

3. An Order is placed by:
   a) selecting the Product, Digital Products, or Workshops,
   b) adding them to the Cart,
   c) completing the Order Form, including providing the required Customer data,
   d) selecting the payment method and – in the case of Physical Products – the delivery or collection method,
   e) accepting these Terms and Conditions,
   f) clicking the button finalizing the Order (e.g. “Order and Pay”).

4. Before submitting the Order, the Customer has the opportunity to check and modify the data, Product selections, and costs, including the Price, delivery costs, and other fees, until the Order is placed.

5. The Price stated in the Order constitutes the total gross price due to the Seller, including applicable taxes. The Price does not include delivery costs, unless otherwise indicated in the Product description or the Order.

6. If performance of the Agreement would involve additional costs exceeding the Price indicated in the Order, the Seller shall inform the Customer before the Agreement is concluded. The Customer shall only be charged additional costs after giving explicit consent.

7. The Seller reserves the right to change Product prices, introduce new Products or Workshops to the offer, conduct and cancel promotional campaigns, in accordance with applicable law. Such changes do not affect Orders placed before they enter into force.

8. Placing an Order by the Customer constitutes an offer to conclude an Agreement. Products placed in the Cart are not reserved and may be purchased by other Customers until the Agreement is concluded.

9. After placing an Order, the Customer will receive an automatic confirmation of its receipt to the e-mail address provided in the Order Form. This confirmation does not yet constitute acceptance of the Order for fulfillment or conclusion of the Agreement.

10. The Seller may refuse to accept an Order for fulfillment, in particular in the event of:
    a) unavailability of the Product or Workshops,
    b) errors in the Order preventing its fulfillment,
    c) lack of payment within the required time,
    d) failure by the Customer to meet the conditions set out in these Terms and Conditions.

11. The Agreement is concluded when the Seller sends the Customer an e-mail confirming acceptance of the Order for fulfillment. Upon receipt of that message by the Customer, the Agreement is effectively concluded.

12. The Seller may accept an Order in whole or in part. In the event of partial acceptance of the Order, the Customer will be informed before the Agreement is concluded.

13. The Sales Agreement may be concluded subject to payment of the Price within the time indicated in the Order. The legal effects of the Agreement arise once the payment condition is fulfilled. Failure to make payment on time results in termination of the Agreement.

14. Fulfillment of the Order begins:
    a) in the case of electronic payments or bank transfer – after the funds are credited to the Seller’s account or after confirmation of payment by the payment operator,
    b) in the case of cash on delivery – no earlier than after the Order is confirmed by the Seller.

15. Orders are processed on Business Days, during Store working hours. Orders placed after working hours, on days off, or on public holidays are deemed placed on the next Business Day.

16. A VAT invoice is issued for each Order, in accordance with applicable tax regulations.

17. The Seller informs that they do not verify the authenticity of Customer reviews concerning Products, unless such reviews were prepared at the Seller’s request – in which case they are clearly marked as sponsored reviews.

§ 4. Payments

1. The following payment method is available in the Online Store:
   a) electronic payment via the Stripe system, enabling payment using a Stripe account, payment cards, or other methods made available by Stripe.

2. Detailed rules and conditions for making payments via the Stripe system are specified in the Stripe terms and conditions. The Seller shall not be liable for the manner in which payments are processed by the Stripe operator.

3. The Customer is obliged to pay for the Order in advance, no later than within 3 Business Days from the date of placing the Order, unless a different deadline is indicated in the Order confirmation.

4. The moment of payment shall be deemed to be the moment the transaction is confirmed by the Stripe system.

5. The Agreement is concluded subject to payment of the Price. The legal effects arising from conclusion of the Agreement occur once the payment condition is fulfilled. Failure to make payment within the deadline referred to in section 3 results in termination of the Agreement without the need for additional declarations by the Seller, and the Order may be cancelled.

6. Payment made by the Customer before acceptance of the Order for fulfillment shall be treated as an advance payment toward the future Agreement and shall not constitute earnest money within the meaning of the Civil Code.

7. In the event that the Order is not accepted for fulfillment or is accepted only in part, the amount paid shall be refunded to the Customer in full or in the appropriate part via the Stripe system.

8. In the event of withdrawal from the Agreement or acceptance of a complaint resulting in a refund, the payment shall be refunded using the same payment method used by the Customer, unless the Customer agrees to another refund method that does not involve any additional cost.

§ 5. Delivery of Products

1. Delivery of Products is carried out within the territory of the Republic of Poland, unless otherwise indicated in the description of a given Product or in individual arrangements with the Seller.

2. Delivery of Physical Products to the Customer is paid, unless the Sales Agreement provides otherwise. Currently available delivery methods and costs are each time indicated to the Customer during the Order process, in particular in the “Delivery Costs” tab or in the Order summary.

3. The Seller makes the following delivery methods available to the Customer:
   a) InPost parcel lockers – for Physical Products,
   b) electronic delivery (by e-mail) – for Digital Products, vouchers, tickets, or materials delivered electronically.

4. Available delivery methods may depend on the type of Product, the selected payment method, or the content of the Order. If a single Order includes different Products, the available delivery methods may change, of which the Customer will be informed before placing the Order.

5. The total delivery time for a Product consists of:
   a) the time needed by the Seller to prepare the Order for shipment,
   b) the time needed by the selected carrier or operator to deliver the Product.

6. The time for preparing the Order for shipment is counted from the date of:
   a) confirmation of the transaction by the Seller’s Stripe system – in the case of electronic payment or bank transfer,
   b) confirmation of the Order by the Seller – in the case of cash on delivery, if such option is available.

7. The estimated delivery time for Physical Products is from 1 to 5 Business Days, counted from the date Order fulfillment begins as referred to in section 6. This period is indicative and may change for reasons beyond the Seller’s control.

8. Digital Products, vouchers, and tickets are delivered electronically to the e-mail address provided by the Customer in the Order Form, immediately after payment is credited, unless a different deadline is indicated in the Product description.

9. Recording, securing, and confirming the essential provisions of the Agreement shall take place by:
   a) sending the Customer an Order confirmation to the indicated e-mail address,
   b) enclosing with the shipment of a Physical Product a document confirming the purchase, in particular a receipt or invoice – where applicable.

10. The Seller shall not be liable for delivery delays resulting from causes attributable to the carrier or postal operator, in particular force majeure, weather conditions, or random events.

§ 6. Workshops (Events) and Their Booking

1. The Seller organizes on-site workshops of an educational and creative nature (hereinafter: “Workshops” or “Events”), the detailed information of which, including subject matter, date, location, duration, and Price, is each time indicated in the description of the relevant Event in the Store.

2. The Customer may purchase participation in Workshops through the Store by selecting the Event they are interested in and booking a place in accordance with the Order placement procedure set out in these Terms and Conditions.

3. The list of Workshops available in the Store is presented according to dates and the date of their addition.

4. The organization of Workshops may depend on:
   a) reaching the minimum number of participants,
   b) factors beyond the Seller’s control, in particular random, organizational, or force majeure circumstances.

5. Booking a place in Workshops takes place upon:
   a) placing an Order by the Customer, and
   b) payment of the Price for participation in the Workshops.

6. Upon confirmation of payment by the Stripe portal, an Agreement for participation in the Workshops is concluded between the Customer and the Seller.

7. Before placing the Order, the Customer is informed of the total Price for participation in the Workshops. This Price includes all mandatory charges, unless the Event description expressly states otherwise.

8. Orders for Workshops may be placed around the clock, every day of the year, except during periods when the Store is unavailable due to technical work, maintenance, or updates.

9. After the Agreement is concluded, the Customer receives, at the indicated e-mail address, confirmation of their workshop booking together with basic organizational information.

10. An Order for participation in Workshops shall not be fulfilled in the event of:
    a) the Customer providing false or incomplete data,
    b) a breach of these Terms and Conditions during the Order placement process,
    c) lack of payment within the required deadline.

11. The Customer has the right to resign from participation in the Workshops by informing the Seller electronically:
    a) no later than 4 days before the planned date of the Workshops – in such a case the Customer is entitled to a full refund of the Price or a refund in the amount specified in the Event description,
    b) after the deadline referred to in letter a) – the refund of the Price may not be available or may be reduced by costs incurred by the Seller in connection with the organization of the Workshops.

12. If the Customer is absent from the Workshops without prior resignation or informing the Seller, the Price paid for participation in the Workshops shall not be refunded.

13. If the Workshops are cancelled by the Seller, the Customer is entitled to:
    a) a full refund of the Price, or
    b) the possibility of participating in the Workshops on another proposed date – at the Customer’s choice.

§ 7. Right of Withdrawal from the Agreement

1. A Customer who is a Consumer or an Entrepreneur with Consumer Rights has the right to withdraw from an Agreement concluded at a distance, without giving any reason, within 14 (fourteen) days, in accordance with the Consumer Rights Act of 30 May 2014.

2. The withdrawal period begins:
   a) in the case of a Sales Agreement for a Physical Product – from the day on which the Consumer or a third party indicated by them, other than the carrier, takes possession of the Product,
   b) in the case of an Agreement covering multiple Products delivered separately, in batches or in parts – from the day on which the last Product, batch, or part is taken into possession,
   c) in the case of an agreement for the supply of a Digital Product or an agreement for participation in Workshops – from the date of conclusion of the Agreement.

3. In order to exercise the right of withdrawal, the Consumer shall submit to the Seller a statement of withdrawal:
   a) in writing to the Seller’s address indicated in these Terms and Conditions, or
   b) electronically to the Seller’s e-mail address: hello@loomroom.pl.
   To meet the deadline, it is sufficient to send the statement before the expiry of the withdrawal period.

4. The Seller shall promptly confirm to the Consumer receipt of the statement of withdrawal submitted electronically.

5. In the event of effective withdrawal from the Agreement, the Agreement shall be deemed not concluded, and the Parties are obliged to return to each other any performances made.

6. The Seller shall refund the Consumer all payments received, including the cost of delivery of the Product to the Consumer (except for additional costs resulting from the Consumer choosing a method of delivery other than the cheapest ordinary method offered by the Seller), no later than within 14 days from the day the Seller receives the statement of withdrawal.

7. The Seller may withhold the refund until receipt of the returned Product or until the Consumer provides proof of having sent it back, whichever occurs first.

8. The Consumer is obliged to return the Product without undue delay, no later than within 14 days from the day of withdrawal from the Agreement, to the Seller’s address indicated in these Terms and Conditions. To meet the deadline, it is sufficient to send the Product back before the expiry of that period.

9. The Consumer shall bear the direct cost of returning the Product in the event of withdrawal from the Agreement.

10. The Consumer is liable for any diminished value of the Product resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the Product.

11. The refund shall be made using the same payment method used by the Consumer, unless the Consumer expressly agrees to another refund method which does not involve any additional costs.

12. The right of withdrawal does not apply to the Consumer with regard to Agreements:
    a) for the provision of services or participation in Workshops, if the service has been fully performed with the Consumer’s express consent,
    b) for the supply of Digital Products not supplied on a tangible medium, if performance began with the Consumer’s express consent before the withdrawal period expired and after the Consumer had been informed of the loss of this right,
    c) where the subject of performance is a non-prefabricated Product made according to the Consumer’s specifications or serving to satisfy their individual needs,
    d) where the subject of performance is a Product liable to deteriorate rapidly or having a short shelf life,
    e) where the subject of performance is a Product delivered in sealed packaging which cannot be returned after opening for reasons of health protection or hygiene.

§ 8. Complaints

1. Complaints Regarding Physical Products (Statutory Liability)

1. The Seller shall be liable to a Customer who is a Consumer or an Entrepreneur with Consumer Rights for non-conformity of a Physical Product with the Agreement on the principles set out in the Civil Code, in particular Articles 556 et seq.

2. A complaint may be submitted:
   a) in writing to the Seller’s address: LoomRoom, 3 Maja 47, 17-200 Hajnówka,
   b) electronically to the e-mail address: hello@loomroom.pl.

3. A complaint should be submitted promptly after discovering the defect, but no later than:
   a) within 2 years from the date of delivery of the Product – for Consumers,
   b) in accordance with the Civil Code – for other Customers.

4. In order to facilitate the complaint procedure, it is recommended that the Customer include in the complaint:
   a) a description of the defect and the date of its occurrence,
   b) a request concerning the method of bringing the Product into conformity with the Agreement (repair, replacement, price reduction, or withdrawal from the Agreement),
   c) the Customer’s contact details,
   d) proof of purchase, if available.
   The absence of this information does not affect the effectiveness of the complaint.

5. The Seller shall respond to the Customer’s complaint without undue delay, no later than within 14 days from the date of its receipt. Failure to respond within that period means that the complaint is considered justified.

6. If the complaint is accepted, the Seller shall, at the Customer’s choice and in accordance with applicable law:
   a) remove the defect,
   b) replace the Product with one free from defects,
   c) reduce the Price,
   d) accept withdrawal from the Agreement – if the defect is material.

7. If it is necessary to deliver the Product to the Seller in order to consider the complaint, the Customer will be informed of the shipping method and address. If the complaint is accepted, the shipping costs shall be borne by the Seller.

8. It is recommended that the shipment be checked in the presence of the courier or carrier upon delivery. If visible damage to the packaging is found, it is recommended to prepare a damage report or refuse acceptance of the shipment.

2. Complaints Regarding Digital Products and Electronic Services

9. The Seller takes action to ensure the proper functioning of the Store and the delivery of Digital Products in accordance with the Agreement.

10. The Customer is obliged to inform the Seller without delay of any irregularities related to:
    a) the functioning of the Online Store,
    b) access to Digital Products or their defective operation.

11. Complaints regarding services provided electronically may be submitted:
    a) in writing to the Seller’s address: LoomRoom, 3 Maja 47, 17-200 Hajnówka,
    b) electronically to the e-mail address: hello@loomroom.pl.

12. In the complaint, it is recommended to indicate:
    a) the Customer’s contact details,
    b) a description of the problem and the date of its occurrence.

13. The Seller shall consider a complaint concerning electronic services within 14 days from the date of its receipt, and if this is not possible, shall inform the Customer about the expected date of its consideration.

3. Final Provisions Regarding Complaints

14. The provisions of this paragraph do not exclude or limit the Customer’s rights arising from mandatory provisions of law.

15. The Seller may provide an additional warranty for Products, if this is expressly indicated in the Product description or in a separate warranty document.

§ 9. Personal Data Protection

1. The controller of Customers’ personal data is the Seller operating the LoomRoom Online Store, within the meaning of Article 4(7) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

2. Customers’ personal data is processed in particular for the purpose of:
   a) concluding and performing the Agreement,
   b) handling Orders, payments, and deliveries,
   c) enabling participation in Workshops,
   d) handling complaints and returns,
   e) fulfilling the Seller’s accounting and legal obligations.

3. Providing personal data is voluntary, but necessary for concluding the Agreement and fulfilling the Order. Failure to provide data makes it impossible to fulfill the Order.

4. Customers’ personal data may be transferred only to entities participating in the performance of the Agreement, in particular:
   a) payment operators,
   b) accounting service providers,
   c) technical service and hosting providers,
   provided that the transfer of data takes place only to the extent necessary for the performance of those services.

5. Personal data shall not be transferred to third parties for marketing purposes without the Customer’s prior explicit consent.

6. The Customer has the right to:
   a) access their personal data,
   b) rectify it,
   c) erase data (right to be forgotten),
   d) restrict processing,
   e) data portability,
   f) object to the processing of data,
   g) lodge a complaint with the President of the Personal Data Protection Office.

7. Customers’ personal data is processed and protected using appropriate technical and organizational measures ensuring protection against unauthorized access, loss, destruction, or unauthorized modification.

8. Detailed information regarding the rules for processing personal data, the period of their storage, and Customers’ rights is contained in the Privacy Policy available on the Store’s website.

§ 10. Digital Products and License

1. Digital Products offered in the Store (in particular PDF files, patterns, charts, instructions, educational materials) constitute works within the meaning of the provisions of copyright law and are protected by law.

2. Purchase of a Digital Product entitles the Customer to use it for their personal use to the extent specified in these Terms and Conditions.

3. It is permitted to create handmade works based on purchased patterns (e.g. embroidery, textiles, decorative items) and to sell them on a small artisanal scale.

4. Purchase of a Digital Product does not mean transfer of economic copyrights. The Customer receives only a non-exclusive license to use the Product to the extent specified in these Terms and Conditions.
   In particular, the license does not include:
   a) selling, reselling, or distributing the pattern or any part of it,
   b) publishing the pattern on the Internet or in printed materials,
   c) using the pattern in industrial or mass production.

5. Without the Seller’s prior written consent, the following is prohibited in particular:
   a) using Digital Products for industrial or serial production,
   b) using Digital Products by brands, companies, or designers in commercial production,
   c) selling the pattern or any part of it as one’s own design,
   d) selling, reselling, or distributing Digital Products or any parts thereof,
   e) making Digital Products available to third parties, including on the Internet,
   f) publishing Digital Products or derivative works based on them.

6. Commercial use of Digital Products is possible only after:
   a) prior contact with the Seller, and
   b) conclusion of a separate paid license agreement specifying in particular the scope, duration, and terms of the license.

7. In the event of sale of handmade works created on the basis of patterns purchased in the Store, the Customer is obliged to indicate the source of the pattern by naming the author or the “LoomRoom” brand, wherever this is possible given the form of sale or presentation of the product.

8. Violation of the license terms set out in this paragraph constitutes a breach of these Terms and Conditions and of copyright law, and may result in civil liability.

§ 11. Final Provisions

1. These Terms and Conditions set out the rules for concluding and performing Sales Agreements for Physical Products, agreements for the supply of Digital Products, and agreements for participation in Workshops, concluded via the LoomRoom Online Store.

2. Agreements are concluded between the Customer and the Seller and are drawn up in Polish.

3. These Terms and Conditions are available free of charge to all Customers in electronic form on the Store’s website, in a way that allows them to be downloaded, saved, and printed.

4. In order to use the Online Store, it is necessary to have:
   a) a device enabling access to the Internet,
   b) an up-to-date web browser enabling display of websites,
   c) an active e-mail address enabling communication with the Customer.

5. Customers and other persons using the Store are prohibited from posting unlawful content, content violating legal provisions, personal rights of third parties, copyrights, or other protected rights.

6. The Seller reserves the right to change the Store’s offer, introduce new Products or Workshops, withdraw or modify them, and temporarily cease providing services – without affecting Agreements concluded before such changes are introduced.

7. In the event of changes to these Terms and Conditions, Agreements concluded before the date the changes enter into force shall be performed according to the rules in force at the time the Agreement was concluded.

8. These Terms and Conditions do not exclude or limit any rights of a Customer who is a Consumer or an Entrepreneur with Consumer Rights granted to them under mandatory provisions of law. In the event of a conflict between the provisions of these Terms and Conditions and such provisions, the law shall prevail.

9. If any provision of these Terms and Conditions is found to be invalid or ineffective, this shall not affect the validity of the remaining provisions. In place of the invalid provision, the Parties shall apply a lawful provision that corresponds as closely as possible to the economic purpose of the original provision.

10. All names, designations, patterns, designs, and materials presented in the Store are the property of the Seller or have been used under appropriate licenses and are protected by law, in particular by copyright law and industrial property law.

11. Matters not regulated by these Terms and Conditions shall be governed by the law applicable in the territory of the Republic of Poland, in particular the Civil Code, the Consumer Rights Act, and the Act on Providing Services by Electronic Means.

12. Any disputes arising between the Seller and the Customer:
    a) if the Customer is a Consumer or an Entrepreneur with Consumer Rights – shall be resolved by the court having jurisdiction in accordance with the provisions of the Code of Civil Procedure,
    b) if the Customer is not a Consumer – shall be resolved by the court having territorial jurisdiction over the Seller’s registered office.

13. These Terms and Conditions are effective as of 1 February 2026.

Terms and Conditions